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Q How can I be sure to get assurance after payment?
A In China, there is anti-money laundry policy, for which the government strictly manages every payment from abroad. The payment you made will firstly go to their managing account,and only when we submit bill of loading to them, payment will be released to us;
the payment will be returned to you or pended by State Administration of Foreign Exchange,SAFE. if we are not able to make shipment and submit bill of lading within lead time.
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Q When can i expect my email or questions to be replied?
A Our working time is 9:00am--18:00pm Monday--Saturday, any email shall be replied within 24 hours normally.
For an enquiry, the most recommended way of contact is by email, by sending your final product&photos to our email,due to our possible time difference.
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Q How many years warranty and how do I do the machine repairing & maintenance?
A One-year warranty from the date of shipment, during which if any parts fault, we will courier to your replacing parts with replacing instructions, all at our cost.
The replacing is simple and easy to be completed by anybody.
The machines are maintenance free types, some daily lubrication will prolong the service life though.
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Q Will you send technical staff to help me with installation and operation training?
A The machine will be packed with little disassembly in one plywood crate, so they will be plug and use type, no need special installation.
We will also send you installation and operating tutorial videos before shipment.Remote assistance by video call or meeting is available as well.
In rare cases, we can send technical staff if desperately needed, but there is 150USD/day engineer salary and flight ticket, visa application, travelling, board and lodging shall be at buyer's account.
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Q How can I be sure the machine will absolutely work for my product?
A We will test run the machine once the building completes for 10 minutes, with your sample product ( when sample product is a must) and send you test run video to prove the machine works well and stable, for your product, before balance payment and shipment.
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Q Will you provide the door-to-door service?
A Yes. Please offer us your final destination, we will check with our agent to see if it was available, and most of the area is ok for us to clearing and sending in your countries.
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Q How can we make sure about the machine quality after we put the order?
A Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your contacts in China.
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Q Is an engineer available to serve overseas?
A Yes, but the travel fee is paid by you. So actually to save your cost, we will send you a video of the full details machine installation and assist you till the end.
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Q How can I trust you for the first time business?
A Please note our above business license and certificate. And if you don't trust us, then we can use Alibaba trade assurance service, guarantee your money, and guarantee your machine's on-time delivery and machine quality.
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Q Do you have a manual or operation video for us to know more about the machine?
A Yes, not only manual or operation video but 3D drawing also available to make as per your design, also the video we can make of testing the material from our packaging machine if your packing goods are easier for us to find from our local market.
